Privacy & Refund Policy

Kupac i prodavac su se složili da je kupac fizičko lice, dužan da obavesti prodavca o svom imenu i prezimenu, adresi prebivališta, uključujući poštanski broj, broj telefona i email adresu.
Kupac se saglasio sa prodavcem da ukoliko je kupac pravno lice, dužan je da prodavca obavesti o svom poslovnom imenu, adresi, uključujući poštanski broj, MB kompanije, PIB broj, broj telefona i email adresu.
The seller hereby notifies the buyer that, under Section 10 (3) b) of Act no. 122/2013 Z.z. on the protection of personal data as amended, the seller as an operator in the process of concluding a purchase contract will process the personal data of the buyer without his consent as the person concerned as the processing of the buyer’s personal data will be performed by the seller in pre-contractual relations with the buyer and processing of the buyer’s personal data is necessary for the fulfilment of a purchase contract in which the buyer acts as one of the parties.
The buyer, by ticking the box before submitting the order, expresses his / her approval in accordance with the Section 11(1) of the Personal Data Protection Act, in order to process and store his personal data, in particular those mentioned above and / or which are necessary for the seller’s activities concerning the transmission of information on new products, discounts and shares on the goods offered and processed in all of its information systems concerning the transmission of information on new products, discounts and actions on the goods offered.
The Buyer grants the Seller such time-limited approval to fulfil the purpose of processing the buyer’s personal data. Following the fulfilment of the purpose of the processing, the seller will immediately secure the liquidation of the buyer’s personal data. The buyer may withdraw the consent to the processing of personal data at any time in writing. Consent expires within 1 month of receipt of the revocation of consent by the buyer to the seller.
The website operator hvalamandala.com undertakes that the data provided will only be used for the purpose of concluding and performing the contract on the basis of the business terms and conditions specified by the seller.
The processed data will not be disclosed, made available, or provided to a third party, except for the carrier.

The buyer is obliged to check the condition of the package when he takes over the goods and, where this mechanical damage is found, he shall write a record of the damage with the carrier. The carrier is responsible for the damage arising from the carriage of the goods. On the basis of a written record of damages incurred during the transport, the buyer will be provided with new goods or a reasonable discount after the occurrence of the damage event.
Claims of goods consisting of mechanical damage to goods which were not apparent when the consignment was taken over shall be applied immediately upon its detection, immediately after the first use of the product. Later claims of this kind will only be recognized if the buyer proves that the defects complained of occurred at the time of its receipt.
Seller is not responsible for defects in goods:

caused by mechanical damage to the goods,
caused by normal wear, e.g. crazing,
goods degraded due to non-compliance with the instructions for due diligence.

When the claim is made, the goods shall be delivered in full.